Downloading a digital pattern
Digital patterns are a great option when you want to get stitching quickly! Here is how to download one of our digital patterns.
Where can I find my files?
Digital patterns are available for download immediately after purchase. You will see a link to the pattern file on the order confirmation page. Simply click the Download Now button to save the file to your computer or device.
We will also send you a separate download notification email with a link to the pattern file.
I can’t seem to find my download notification email.
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add firstname.lastname@example.org to your address book or safe list.
If you are unable to locate the download notification email, drop us a line at email@example.com.
Is there a limit to the number of times I can download a file?
There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time, provided the transaction hasn't been canceled or removed.
I’m having trouble downloading my files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact the seller through Etsy Messages for further assistance.
If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact the seller through Etsy Messages to see what program(s) you may need.
If you continue to have trouble, please contact us at firstname.lastname@example.org.
What program do I need to view my pattern files?
Adobe Acrobat Reader or another PDF viewer is required to open the pattern file. You can download a free copy of Adobe Acrobat Reader at https://get.adobe.com/reader/.
I live in the EU. Do I have to pay VAT?
Yes, residents of the EU are required to pay VAT. Taxes are calculated at checkout.
Can I return a digital pattern?
Once you have download a pattern you purchased, it cannot be returned.